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Disc Golf Wholesale Order Policies
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Disc Golf Wholesale Order Policies

Disc Golf Wholesale Order Policies

  • Massive Disc Golf Inventory! - Our web site is fueled by a huge inventory that routinely exceeds 40,000 discs along with all the bags, targets and accessories you need.
    • Fast Shipping - All paid orders leave our facility within three business days.




    • Please follow these links to see the details of our order & shipping policies:
      Order Exception Handling — Products

      We strive for excellence in order fulfillment, but occasionally experience problems due to the complexities of managing our inventory this closely. In the event that something you ordered may not be available, we will either offer you a substitute or remove the item or items from your order. We do not back-order items.

      Order Exception Handling — Addresses

      Providing us with your correct name, address, city, state, zip code AND phone number is VERY IMPORTANT. UPS Ground is our only shipping option. However, UPS does not deliver to PO Box or General Delivery addresses. It is YOUR responsibility to provide a street address for UPS shipping. If you provide a PO Box address, then YOUR ORDER WILL BE DELAYED.

      In the event that we need to contact you about your order, we will contact you first via e-mail, then via phone if no response is received within 24 hours to discuss other alternatives with you. Please note that in these rare instances where we must contact you prior to shipping your order, that our ability to promptly contact you may impact our ability to ship your order quickly.


      If Your Order Does Not Arrive:

      We will track your package to determine its status. If UPS states that the package has not been delivered, we will either contact UPS to determine its true status, or advise you to contact them to provide additional information. Sometimes it is clear that they need additional information on your location to complete delivery. If UPS indicates that the order has been successfully delivered, then we will initiate a trace of the delivery. A trace sends the driver out to the delivery location to verify the address where the package was left. A trace takes 8 business days to complete. About 50% of the time a problem is discovered that results in correct delivery of the original shipment.

      If the address you provided is not correct or incomplete, you will be responsible for a $19 UPS address change fee.

      Once a trace is complete, either the original shipment will have been delivered to you, or it will be declared lost or damaged by the carrier. If the shipment is lost or damaged, we will file a claim and re-ship your order at no cost to you or if the items are no longer available, refund your money. If the shipment is determined to have been correctly delivered to the address by the carrier, then we will do the following based on the shipping method you selected:
      • No Signature Requested (our default shipping method) - If you did not select UPS signature required shipping, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.

      • Signature Requested - If you requested that signature be required upon delivery of your package, then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.
      The vast majority of our shipments arrive at the destination without any incident. We ship tens of thousands of orders each year and have very few problems with deliveries. We are spelling out these policies to make our customers aware of our process for handling delivery disputes. This policy is required because of experiences we have had with customers who live in high risk areas, but do not take the proper steps to ensure the safe receipt of their order.

      Returns

      You can return any item that is in new condition within 30 days of purchase. Simply send it back to us along with a copy of your receipt. Once we receive the items, we will issue a refund for the cost of each item returned less a 20% restocking fee.

      Disc Golf Wholesale
      Attn: Merchandise Returns
      1101 A Regal Row
      Austin, TX 78748

      Please Note: You will be responsible for the costs of shipping the return to us.

      Please Also Note: If you return a used item, then you will receive NO credit.


      Thank you for taking the time to read these policies. We work hard to make our on-line shopping experience the best in the industry and hope that you have found this page to be useful and complete.